Frequently Asked Questions
Everything you need to know about bringing the spirit of San José into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order ships.
Do you offer local pickup in San José?
Yes! We offer free local pickup at our designated warehouse location. Simply select the 'Local Pickup' option at checkout, and we will notify you when your items are ready for collection.
What is your return policy for furniture and fragile goods?
We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that fragile items must be packed securely for the return journey to be eligible for a full refund.
Are your products handmade by local artisans?
Many of our collections are curated from local San José makers and independent designers. We prioritize high-quality craftsmanship and sustainable materials to ensure your home goods are built to last.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives broken or damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for larger home purchases.